Privacy Policy

Last updated: 14 July 2025

Thank you for choosing to shop with [Your Store Name] (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share when you book firecrackers through our portal. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data.

1. Scope

This Policy applies to personal information collected on [your-domain.com] (the “Site”) and any related communication channels (e.g., WhatsApp, email, phone) used to confirm or manage your firecracker booking. It does not cover third-party websites or services that we do not control.

2. Information We Collect

Type of Data Examples Purpose
Identity & Contact Details Name, mobile number, email address, delivery address Process and confirm orders, arrange delivery or pickup, contact you about your booking
Order Information Items ordered, quantity, special notes Fulfil your order and maintain internal records
Communications Emails, messages, phone calls with our support team Provide customer service, resolve issues, and improve our services
Technical Data (limited) IP address, device type, browser details, pages visited Site security, analytics, and troubleshooting

No Payment Data
We do not collect or store credit card numbers, UPI IDs, or any other online payment details because payments are settled offline at the time of delivery or pickup.

3. How We Use Your Information

  1. Order Processing: To confirm your booking, notify you of status updates, arrange delivery, and generate invoices if required.
  2. Customer Support: To respond to your questions, complaints, or requests.
  3. Legal & Safety: To comply with applicable laws (e.g., fireworks regulations, tax laws) and to detect or prevent fraud or misuse.
  4. Improvement & Analytics: To understand how our Site is used and enhance user experience. We use only aggregated or pseudonymised data for analytics.

4. Sharing & Disclosure

We share your information only when necessary:

  • Delivery Partners: Your name, phone number, and address may be shared with trusted couriers who deliver your order.
  • Legal Obligations: If required by law, court order, or government request.
  • Service Providers: Limited technical data with IT vendors (e.g., hosting, analytics) under strict confidentiality agreements.

We never sell or rent your personal data.

5. Cookies & Similar Technologies

Our Site uses minimal cookies to:

  • Keep you signed in during a browsing session
  • Measure page performance and detect errors

You can disable cookies in your browser; however, some features of the Site may not function properly.

6. Data Security

We implement industry-standard security measures such as HTTPS encryption, firewalls, and limited access controls. While no online service can guarantee absolute security, we strive to protect your data from unauthorized access, alteration, or disclosure.

7. Data Retention

  • Orders & Invoices: Retained for the period required by tax and fireworks-commerce regulations (typically 7 years).
  • Customer Communications: Retained for up to 2 years to resolve disputes and improve support.
  • Analytics Logs: Retained in aggregated form for up to 12 months.

We securely delete or anonymize data once retention periods expire.

8. Your Rights & Choices

Subject to local laws, you may:

  1. Access the personal data we hold about you.
  2. Correct inaccurate or outdated information.
  3. Request Deletion of your data when it is no longer required for legitimate purposes.
  4. Withdraw Consent (where processing is based on consent).
  5. Object to or restrict certain processing activities.

To exercise these rights, email us at [email protected]. We will respond within 15 working days.

9. Children’s Privacy

We do not knowingly collect data from anyone under 18 years of age. If you believe a minor has provided personal information, please contact us so we can delete it promptly.

10. International Users

Our servers are located in India. If you access the Site from outside India, your information will be transferred to, stored, and processed in India. By using the Site, you consent to this transfer subject to appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new “Last updated” date, and we may notify you via email or a prominent Site banner.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Email: onlinecrackerssivakasi.com

By continuing to use our Site or submitting an order, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.